Which managed-service contracts remain profitable after support demand?
Compare recurring managed-service contracts, project margin, technician utilisation, support load and vendor rebates. Price owner engineering and on-call work at replacement cost.
Are customer systems and privileged accounts documented and controlled?
Review customer and vendor contracts, administrator privileges, documentation, licences, ticket backlog, security incidents, subcontractors and responsibility for customer environments.
Could vendor status or key technicians be lost after the acquisition?
Privileged access, undocumented systems, key-technician dependence and contracts tied to vendor status create material operational and cyber risk.
How will credentials and open support cases be transferred safely?
Transfer each customer environment through credential rotation, documentation, ticket ownership, monitoring, vendor contacts and agreed escalation windows.